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Decision Quality: Your Gut Is Not Your Strategy

In an era of relentless volatility, your most significant competitive advantage is no longer strategy alone, but the quality of your decision-making. Top leaders often fall prey to hidden cognitive biases and flawed processes that undermine even the best intentions.

This exclusive session unveils the "Decision Quality" framework, a powerful tool used by world-class organizations to navigate high-stakes uncertainty.

Let DR SUNNY GOH share with you the architect to a rigorous process that separates reliable data from dangerous assumptions, fostering clarity on values and trade-offs. Move beyond "gut feel" and empower yourself and your team to generate superior strategic choices. He will equip you to dissect a complex decision, defuse groupthink, and build a culture of robust analysis and accountability.

Leave the Talk with an actionable blueprint to improve the outcomes of your most critical deliberations. Transform your leadership legacy from being a maverick decision-maker to becoming the architect of a decision-intelligent organization.

Objective

At the end of the one-day workshop, participants will learn how to:
1. Adopt Decision Quality (DQ) as a systematic analytical framework
2. Prepare DQ by understanding stakes and biases
3. Process DQ through the use of strategic alternatives
4. Perpetuate the building of a decision-capable organisation

Outline

Part 1: Decision Quality Chain

• Introduction to the Decision Quality Chain
• Components of high-quality decisions
• Identifying weak links in the decision process
• Balancing data, judgment, and execution
• Applying the framework to workplace decisions

Part 2: Cynefin Framework

• Understanding the Cynefin sense-making framework
• Simple, Complicated, Complex, and Chaotic domains
• Matching decision approaches to different contexts
• Recognising uncertainty and ambiguity
• Practical case studies and applications

Part 3: Red Teaming

• Purpose and principles of Red Teaming
• Challenging assumptions and conventional thinking
• Identifying blind spots and vulnerabilities
• Encouraging constructive dissent
• Strengthening plans and strategies through critical review

Part 4: Eisenhower Matrix

• Understanding urgency versus importance
• The four quadrants of prioritisation
• Managing competing demands effectively
• Improving productivity and focus
• Applying the matrix to daily work priorities

Part 5: Red / Blue Cells Exercise

• Formation of Red and Blue teams
• Analysing issues from opposing perspectives
• Testing strategies and proposed solutions
• Developing more resilient decisions
• Group presentation and debrief

Part 6: Wrapping-Up Exercise: Gen AI and Creative Destruction

• Impact of Generative AI on organisations
• Opportunities and risks of AI adoption
• Innovation and disruption in the workplace
• Group discussion and reflections
• Key takeaways and action planning

Who should attend

Managers, team leaders, executives, project managers and professionals who are responsible for making or influencing business decisions, particularly when faced with uncertainty, incomplete information, competing priorities or significant business risks.

Profile of Dr. Sunny Goh

Dr Sunny Goh is a Trainer of Trainers (TOT) and has taught many writing coaches to teach writing programmes he has designed for government servants and private sector officers. He was head of the International directorate in Mindef's Defence Policy Office, where he has written Cab Memos, budget papers and presented Singapore’s position at international fora. He was a member of the SAF Scholars Selection Board and chairman of a university’s Resource Panel.

He was also a Desk Editor at The Straits Times, where he taught reporting and interviewing skills at its School of Journalism. In all, his participants had included CEOs, professors, staff writers, technical specialists, undergraduates and students. It doesn’t matter how high a participant’s work status may be - all that mattered is a penchant for learning.

As a volunteer, he was a Mediator with the Ministry of Law, a Council Member of the Singapore Red Cross Society and writes regularly for the local and regional media. And, oh yes, he was co-founder of an attractive English Premier League supporters club in Singapore that neither don red nor blue.